FAQs

The creations I offer are made of solid gold (14k, or 18k) and solid silver.

Each pieice is made by myself upon order. Therefore depending on your order, pieces will arrive more or less rapidly to you.

If the piece is in stock, it will be shipped no you immediately. If it is not, I will create it within 3 weeks.

In times of high demand, or in holidays period, orders might take longer to be created (maximum 6 weeks). It is always good to inform me if you need your piece by a certain time!

Yes, I accept returns if there is a practical problem with your order (something is broken, something is missing, you did not receive the size you indicated etc.).

It is important to note that I make every single order just for you, based on your exact request. This allows me to adapt to any demand (another stone, a slightly different size than initally) and to place love in each creation, imagining to whom it will go. This also means that for each return, I will have to restart the entire process of making the piece, which can take time.

For these reasons, I would love for you to really ensure you are communicating everything you desire rightly to me. This particularily applies to rings. Each ring, even more than any other piece is tailored made for you. If you return it, I can never be sure somemone else will want this exact size. Therefore, I encourage you to consult all the resources on my website to understand your exact size, and order the right piece for you.

Nevertheless, I will never leave you with an item that does not fit you. I promise.

All returns fees are to be paid by yourself. It is necessary to pay for track and trace for your piece back to me, and for your new piece, the post looses packages too often.